Returns Policy

In the event you need to return your goods, we at Frilly Frocks Limited are happy to offer an exchange or refund on goods purchased online, and returned within 14 days of purchase in original condition. *Goods must be in the original packaging (undamaged) and in resaleable condition. No exchange or refund on goods purchased in store.

If you need to make a return of your on line purchase please contact Frilly Frocks Limited by email to or call 041 9801740 within 14 days of purchase

Your goods must be returned to Frilly Frocks, The Old Court House, Fitzwilliam Court 11-12 Dyer Street, Drogheda, Co.Louth A92 VX32 by post and insured for the correct value.

Frilly Frocks cannot accept responsibility for goods lost in transit.

Please note that Rachel Simpson shoes have a soft sole which can mark easily.  Please follow instructions within the box to try on only on carpet or a rug as a hard floor could leave marks. Please leave protective film on sole as we are unable to exchange or refund if removed.

Please be advised under current health and safety guidelines your return will be quarantined for 72 hours and processed as quickly as possible. You will be notified on receipt of goods.

Frilly Frocks reserves the right to refuse a refund or exchange if the goods are returned damaged or worn or show signs of marks or blemishes.  

*No Refunds or Exchanges on reduced or discounted goods

All our bridal accessories from shoes to headpieces are handmade to order. We are happy to let you know if your desired product is in stock. Where not in stock you will be advised of the production delivery time. Please contact by emailing  for up to date product information.

Please be advised that any customs and duty is not included in the price and is the responsibility of the purchaser. 

Cost of shipping in Republic Of Ireland

We use An Post to ship your goods, 

Boxed shoes €15 

Headpieces €6
Please contact for cost of larger items, which will be determined by weight.

Cost of shipping to N.I and U.k. and Europe

Boxed shoes €20
Headpieces €10
We are happy to ship world wide, each parcel is priced by weight .
You will be notified of your delivery arrival